Warranty & After-sales Support
SHYN products purchased on shyn365.com are covered by the following support policy, subject to the published policy terms.
1. 30-day replacement guarantee
Eligible product issues reported within 30 days of delivery are covered by the replacement guarantee.
2. 1-year service warranty
Service support for eligible product issues is covered for one year. After the first 30 days, the service warranty may be fulfilled by repair or replacement, and any replacement unit is not guaranteed to be brand new.
3. Shipping costs
- If a return or replacement is requested within the first month, SHYN will cover the round-trip shipping costs.
- After the first month, the customer is responsible for the round-trip shipping costs for replacement service.
4. How to request support
Contact us with your website order number, the delivery phone number, a short description of the problem and a clear video showing the issue:
WhatsApp: +880 1332-111202
Email: [email protected]
After you contact us, keep the reference number we give you so our team can find your request quickly.
See our Terms of Service for full details: https://www.shyn365.com/pages/terms-of-service